Here I lay again, in my wonderful hammock in my veranda in lovely Dumaguete. It’s about 6 pm and I need too get my high blood down. High blood, why ? … cause I am flrnucking pissed off with some persons at the Globe Office in Dumaguete and the great job of the “service”hotline…
Since 1:16 pm I am offline. Hey no problem, I know I am in a 3rd word – oh pardon, I mean of course developing country, so internet is not a given thing. I had more or less something like a connection since I moved here and was able to do my work most of the time (never with even close to the speed that liar selling and charging). What pisses me off is when Globeline office clerks, branch managers and “hotline”-employees just lying into my face to get rid of THEIR clients… So what happened …
I went to the fancy office of the Globe branch in Dumaguete which is notoriously understaffed and only 2 out of 4 desks are occupied. After an hour or so I went to the cashier and ask them for a discount as I only get about 30 – 40 % of the speed I am supposed to pay for. The answer I got was what I expected anyway…
“Sir, you need to write a complaint, I can’t do anything, I am only the cashier…” Funny that the same girl was the other day sitting on the information-chair and responsible for the complaints.
“Ok miss,I wont write anything, please bring me a responsible person I can talk to…”
“Sorry Sir, our Manager is out of the house”… poor little girl does not know that I know the manager…
“ermm, Miss, please don’t bola me (local term for bullshit me), Mrs XXX walked in 30 Minutes ago and sits exactly on the chair behind that wall….”
… after some surprised big eyes and a quick blush cause of getting caught plain lying, that office Clerk of Globelines stood up and talked to the Manager who appeared another 5 Minutes later.
“Hello Mrs XXX, nice to see you …. Blablabla” so here I told my story again.
I got a ridiculous discount of 15%… It simply means, I need to pay 85% but that Internet Service provider Globe in Dumaguete only delivers 30 – 40 % .
WOW, that’s great, next time I got an open water course I give 10% discount throw my student once in the Banica River and course done….
Totally ridiculous for running professional business !!!
But hey, at least they have enough money to put some posters up if somebody in Silliman makes an anniversary – fart…. “Globlines… taste of the world-stay connected”
To my total excitement Mrs XXX told me that the upgrade of their Globe internet Service in Dumaguete is done since last week and since then they had no complaints…
Another big lie as at the same time on the desk next to me a customer demanded (with a very red head) a refund cause of a non-existing high-speed-internet connection….
That’s a kind of the end of part one. So let’s make a summary of the “customer-care” of Globe Internet Service provider in Dumaguete:
• Keep your office understaffed (more than one hour waiting makes complainers that they just wanna go out)
• Pass on responsibilities (no sir not my department, you need to write a complaint)
• Lie to your guests (no sir not in the house yet…)
• Charge 85% but only deliver 30-40% (not even counting the 5 days offline after the flooding)
• Lie again… (net has been upgraded and working fine since last week…)
• And lie again (Sir, we have no complaints… while a customer next desk demands a refund due to NO Internet-service from Globe)
Bollocks … people spend thousands of dollars when moving to a place partially based of the lies of this ridiculous Globe office clerks and their in Dumaguete Branch with empty promises that there is Internet service available…
I still wouldn’t have high blood if that would all… part two will follow soon and includes the Globe Hotline and more lies from Globe Internet Service Provider in Dumaguete (including more hot Air and lame excuses in the email communication)
Our Globe connection here has been down for the past few days. Good thing I’m using Cruz. 😉 If your connection is still down, I bet you are even more pissed by now.
Halu! I suggest to use the service of Sky Cable when it comes to Internet connection.
dude, I have other options, it still does not satisfy me with the way globelines deals with paying customers…
Milesaway, skybroadband is not available where i am.
Is Sky Cable internet available in Upper Cantil-e, near the border with Valencia?
Hi there. I’m based here in Manila and Globe internet connection here is horrible as well. And their customer service isn’t any better. They would give you obviously memorized spiels and can’t even give you a timeline for repair. It’s frustrating. I am done with globe.
My latest encounter getting my connection fixed. Called on tuesday morning Aug 10th 2010 reported no dsl signal, the call center employee apologized and told me their tech’s would fix the problem as soon as possible.
Called Wed morning asked them when their tech’s were gonna start working on my connection, The call center employee said a tech would come to my house sometime today Aug 11th. Waited all day no tech showed up.
Called the 211 tech support call center Thursday morning and told them no one came on wed, the call center employee apologized and said i would now have to wait 12 days for another on site visit.I informed the call center employee that i would cancel my account before i wait a total of 16 days for someone from globeline to start working on my connection and that’s dependent on if they even show up this time as scheduled.
Decided to stop wasting my time with the Globeline technical support hot line and went down to the local office at 1pm. Talked to a rep about the problem and he made a phone call and told me a tech would come to my house. A repair team showed up about 4pm and checked the telephone pole outside and there was no signal which means the problem was between that pole and the facility box. The
tech informed me that they didn’t have a key to open the box so they would tell some other tech’s to check the box on Friday.
Woke up Friday morning and my connection has been finally fixed.
Tues – no attempt to fix my connection
Wed – no attempt to fix my connection and a no show on the on-site visit.
Thurday – Repair crew shows up at 4pm not prepared or equipped to fix a internet connection.
Friday – Connection restored at around 9am.
It took Globelines 4 days to fix a internet connection that could have been fixed in 15 minutes. I had to call numerous times which were a total waste of my time and had to go down to the local office in person to get them to start working on the problem.
As a customer paying for a service i find this level of service unacceptable and globelines needs major improvement in the way they service their existing accounts.
1. I don’t need a call center employee to tell me their tech’s will fix the reported problem when in fact no one is working on it.
2. When a on-site visit is scheduled it would be nice if someone showed up.
3. Reporting a no show from Globelines on-site visit the next day and informed that since the tech did not show up i now have to wait another 12 days for the next available tech is just retarded.
4. When a repair crew goes to fix a connection problem they should be prepared and equipped such as having a key to open a box.
5. Globelines need to staff their tech support call center with people who are able to do more than and generate reports, they should be able to make a phone call and resolve problems instead of saying sorry our tech didn’t show up but now you have to wait 12 more days for the next available tech.
6. I should not have to call numerous times to coordinate the repair efforts on my connection, I should not have to make a on-site visit to the local Globelines office in order to get a 15 minute repair job done. If i had not done these things Globelines technical support hot line employee’s would have me waiting an additional 12 days on top of the 4 days i had already waited for another on-site visit that they may not show up for again.
I would hope who ever is in charge at Globelines takes the time to improve the response to reported problems someday as the process that Globelines currently employs appears dysfunctional and broken in it’s current state.
Thought it was fixed on friday morning but turns out even tho i can now connect to the internet i am getting around 30% of the speed i am supposed to get. My 3mb dsl connection wont speed test faster than 0.7 – 0.8.
When i first got it hooked up i speed tested the line and got 3.2 to 3.4.
Called Globelines about it and was informed of a area wide network problem and was told the internet was down in my area. I informed them that i could connect but it was less than 1mb download speed.
They said a tech would look into it, Saturday afternoon a tech shows up and tries a different modem which made no difference and then left. While he was here he said there was a major upgrade going on somewhere.
Getting problems now where i can’t connect to most sites like google, yahoo, etc…Still
connecting to some sites tho.
Sunday morning, can’t connect to most sites altho i can connect to some.
Called repair people again. They said they will try and send someone out later today.
Sunday afternoon and i can connect to most sites but still only getting 30% of the speed.
First report problems to Globelines on Tuesday Aug 10, 2010 its now Sunday Aug 15th and still not fixed.
Globelines has alot of excuses but i really can’t understand why a major telecom like Globelines needs weeks to fix a internet connection.
The reason is that they don’t care about the public. I have the same problem with Sky Cable Internet. The truth of the matter is that these companies just don’t care. The don’t want anything to be good to the filipino people. They sit there at their board meetings and ONLY discuss how they can make more money for themselvs. Service is not in their vocabulary and it never will. They just let people suffer and as long as the make money from subscriptions without delivering what they promise, they are very happy. Doesn’t matter which company it is…..they don’t like to invest and upgrade the systems to an internationel level. Shame on all of them!
I am writing this complaints to Globe Internet provider in Dumaguete city.I would like to address this to the branch manager. My daughter has applied for an Internet connection, now on transaction, my daughter has ask for requirements and one of those is the installation fee. Before they could install the system, my daughter of course has to pay. The person on the agreed date, installed the Internet in the apartment and on same occasion my daughter gave the money of 995.00 pesos as the installation fee. The person didn’t give my daughter the receipt of money she paid for the installation and didn’t even give a copy of the agreement on the provision of the Internet. Now 15 of January the Internet was disconnected saying my daughter hasn’t paid the installation fee, luckily she still has the cell phone number of the person who installed and asked why he hasn’t given her the receipt and that my daughter Internet was disconnected, now the person who installed gave my daughter the receipt number of the fee over the phone AR-AGMV 104897, today she went to globe office and was told she has to pay 773 for the Internet to be reconnected and she has to wait until they can confirm the receipt number before the money will be refunded back. This is a clear bull shit!!! In that office, whoever is this person concern. The installer’s cell number is this 09057129730. I would like to get the attention of the branch manager to check on this please. I appreciate if you can check on this matter urgently. Thais would mean we’re being cheated coz how can we be owing money when the installation fee has been given long time ago? Hasn’t it not been remitted in the office or for what reason I don’t know. I wish the branch manager could do some urgent action on this or I will furnish a copy of this to the media and the department governing telecommunications.